Our Values

In delivering our vision and mission, we share common values. We have identified five values we share across the IAG Tech community. We celebrate when we see great examples of our values in action.

  • Innovation

    We value identifying new ways of using technology to solve business challenges.

    The creative application of technology runs through our business like a thread – it shapes everything from our general approach to our work, through to the leading-edge ideas from our Hangar 51 Accelerator Programme.

  • Empowerment

    We value giving people the freedom to operate, that they take accountability, and collaborate with colleagues.

    We are committed to giving our people the freedom to do their jobs brilliantly, to learn from each other and to continually improve the way we operate. With the right processes and governance underpinning our business, we are all empowered to take control of our work and be accountable.

  • Professionalism

    We value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability.

    We have created a working environment where the right tools, skills and people are in the right places so everyone can perform to the best of their ability.

  • Transparency

    We value honesty and integrity and always share the reality in a manner the business understands.

    In line with the ethics of IAG, we value honesty and integrity in all things. That means always sharing the reality in a way the business understands and never hiding mistakes or uncomfortable truths.

  • Agility

    We value responsiveness, speed and flexibility in everything we do.

    Whether it is our mindset or our ways of working, we champion responsiveness, speed and flexibility. Our ability to compete as a team and a business is built on this commitment to work in the most efficient and effective way we can.

Our Priorities

  • Deliver a world class experience throughout the customer journey

  • Enable our employees to work in the most efficient and effective manner possible

  • Drive the transformation of the business and accelerate business performance

  • Protect the business from cyber threats and other risks and issues