IAG Tech’s vision is to deliver “Technology Excellence” across IAG so we are recognised as ‘industry leaders in the use of technology’. To enable that, we are driving improvements across the IAG technology community ‘to become the very best at what we do’.
We are industry leaders in the use of technology…..
- We are seen as challenging the norm through the creative use of technology that increases shareholder value
- Our technology enables the business to operate in the most efficient and effective manner whilst data provides unique insights that accelerates our performance
- Simple, proactive and constantly evolving technology that is focussed on delivering great service throughout the customer journey results in delighted customers whilst increasing our NPS and maximising revenue opportunities
- Technology that empowers our employees is at the heart of increased employee satisfaction and productivity
- We are trusted with our customers data as a result of the technology that protects our estate and ensures compliance with the required standards
Our Priorities
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Deliver a world class experience throughout the customer journey
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Enable our employees to work in the most efficient and effective manner possible
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Drive the transformation of the business and accelerate business performance
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Protect the business from cyber threats and other risks and issues
Attract, nurture and develop the best people in the industry
In delivering our vision and mission, we share common values. We have identified five values that we share across the IAG Tech community.
Innovation
We value identifying new ways of using technology to solve business challenges
